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Return – Refund policy

We understand that there may come a time where you need to return a purchase from us and we want to make the returns process as simple and easy as possible for you.

If you are not happy with your purchase from eFServices – eFulfillment Services, you can return or exchange it, or have it repaired, or a service cancelled, in accordance with the terms below.

Other Returns – Consumer Guarantees

The Australian Consumer Law protects consumers by giving them certain guarantees when they buy goods and services. These are known as “Consumer Guarantees”. For further information, please refer to the Australian Competition and Consumer Commission website.

You must provide proof of purchase to make a claim and eFServices – eFulfillment Services reserves the right to decline an exchange, refund or repair where a fault is caused by misuse or neglect.

Quality Print Promise

We want you to be 100% happy with your print and copy products. If you are dissatisfied with your print & copy products, we will re-print your order for free provided that:

  • Subject to your rights under the Australian Consumer Law, you must request a re-print of identical affected product/s within 5 business days of collecting or receiving your products and;
  • All affected print and copy products must be returned in the same condition as they were provided to you.
  • And if you’re still not happy, we’ll refund your money, no questions asked provided that:
  • Subject to your rights under the Australian Consumer Law, a refund must be requested within 5 business days of collecting your re-printed products; and
  • All affected print and copy products must be returned in the same condition as they were provided to you.

Additional things to know:

  • This guarantee is offered in addition to your rights under the Australian Consumer Law. In the case of any conflict, your rights under the Australian Consumer Law prevail.
  • If your products were delivered to you, we will cover the cost of re-delivering your products. If you ask for a refund, we will also refund the delivery fee you paid.
  • This guarantee applies only to the quantity of print & copy products which you are dissatisfied with. This may be less than the entire order quantity.
  • Print & Copy print guarantee does not apply to print & copy products which match a physical proof which you approved prior to production of those products.
  • Production times for reprinted products are the same as for the original order.

Manufacturer Assistance

Many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may be able to provide a quicker assessment of, and remedy for, any issue with your product. You may, therefore, prefer to contact the manufacturer directly, although you are not obliged to do this. eFServices – eFulfillment Services may also return the product to the manufacturer to determine the nature of the problem.

Where goods were paid via Paypal


  • Where the original purchase was made via PayPal, you may return the purchase to our warehouse or by getting in touch with us via eBay Messaging or via our Contact Us page.
  • Refunds will be processed to Paypal only, and not to credit card, cash or gift card.
  • Once your order has been returned or picked up by a returns driver and receipted at our Centre, we will send notification to PayPal of your return.
  • For more information, please contact PayPal on 1800 073 263 or visit the PayPal website


Where payments were made via any other payment method eFServices – eFulfillment Services reserve the right to refund via bank account or through payment gate way such as credit card.

Contact Us

Phone: 1300 556 733 or email to [email protected] – Address: 83b Yellowbox Drive Craigieburn Vic 3064